How The Lab17 revolutionised Ubank's hiring


Ubank are Australia’s first home-grown digital bank, founded in 2008 and backed by NAB.

FinTech – Australia

Total Hires


0 1 50+ hires across technology within 6 months
0 2 Over 150 hires in total to date (partnership still ongoing)
  • 13 female hires across technology
  • x2 Growth Directors
  • x1 Head of Delivery
0 3 Built Ubank their in-house people function
0 4 Built Ubank their new, in-house creative studio team (previously outsourced)


Following a merger with 86400, Ubank were committed to offering market leading, digital banking products to their customers across everyday banking and home loans. This meant expansive hiring across technology, product and growth to support new product initiatives and feature development.

The challenge

The Lab17 were tasked with hiring across multiple teams to support the business in achieving its growth goals, whilst also reducing reliance on expensive recruitment agencies.


At the beginning of the partnership, The Lab17 rolled out a significant change in Ubank’s recruitment process.

Taking ownership of the end-to-end recruitment experience meant a vast improvement to candidate experience, as well as Ubank’s Hiring Managers getting their time back – spending less time on recruitment related activity.

It also led to The Lab17 saving Ubank an exceedingly large amount in recruitment fees.

The Lab17 team also focused on improving Ubank’s employer brand, implemented a new ATS, and built out a recruitment resource bank (interview frameworks, guidelines, best practices) to continuously improve the way Ubank attract and hire talent into the business.

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