How The Lab17 revolutionised Ubank's hiring


Ubank are Australia’s first home-grown digital bank, founded in 2008 and backed by NAB. They recently joined forces with 86400 to leverage their smart banking platform so their customers can experience better technology and an award winning range of products.

FinTech – Australia

Total Hires


0 1 50+ hires across technology within 6 months
0 2 Over 100 hires in total to date (partnership still ongoing)
  • 13 female hires across technology
  • 3x leadership hires – x2 Growth Directors and x1 Head of Delivery
0 3 Built Ubank their in-house people function
0 4 Built Ubank their new, in-house creative studio team (previously outsourced)


Following a merger with 86400, Ubank were committed to offering market leading, digital banking products to their customers across everyday banking and home loans. This meant expansive hiring across technology, product and growth to support new product initiatives and feature development.

The challenge

The Lab17 were tasked with hiring across multiple teams to support the business in achieving its growth goals, whilst also reducing reliance on expensive recruitment agencies.


At the beginning of the partnership, The Lab17 rolled out a significant change in Ubank’s recruitment process.

Taking ownership of the end-to-end recruitment experience meant a vast improvement to candidate experience, as well as Ubank’s Hiring Managers getting their time back – spending less time on recruitment related activity.

It also led to The Lab17 saving Ubank an exceedingly large amount in recruitment fees.

The Lab17 team also focused on improving Ubank’s employer brand, implemented a new ATS, and built out a recruitment resource bank (interview frameworks, guidelines, best practices) to continuously improve the way Ubank attract and hire talent into the business.

The Lab17 are absolute talent machines. From Day 1, they helped us map out how we go to market for key roles, sourced exceptional candidates from Australia’s leading scale ups and delivered a candidate experience that was second to none. You can tell a lot about a talent team based on how candidates talk about them and the feedback has been beyond exceptional. If you are finding it hard to scale your team, make sure you call Lab17.

Seb Paulin Head of Growth - Ubank ubank
Case studies

How The Lab17 accelerated hiring priorities and levelled up talent capabilities at Easy Agile

Case studies

Lab17's Key Role in Australia's Success Story

Scaling Up Pet Wellness: The Lab17’s Key Role in Australia’s Success Story
Case studies

How the Lab17 transformed Healius into an industry leading HealthTech

Case studies

Managing the hiring process

How The Lab17 managed Athena’s entire hiring process, prioritised roles, and built their teams
Case studies

How The Lab17 scaled Australia’s largest blockchain business.

Immutable embarked on their mission to bring asset ownership and commerce alive in digital worlds through the power of immutable NFTs.